Privacy Policy

At Digistex4u ("Digistex4u", "we", "us", or "our"), your privacy matters to us. This Privacy Policy explains what personal data we collect when you use our website www.digistex4u.com (the "Site") or engage our services, how we use and protect it, who we share it with, and the rights you have over it. We handle personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000 and its rules.

1. Who we are

Digistex4u is a full-stack D2C growth marketing agency based in Chandigarh, India. For the personal data we collect through this Site and our services, Digistex4u acts as the Data Fiduciary (the party that determines the purpose and means of processing your data). You can reach us any time at info@digistex4u.com.

2. Scope of this policy

This policy applies to personal data we collect through the Site, our lead and contact forms, our WhatsApp and chat channels, and when you enquire about or receive our marketing services. It does not apply to third-party websites we link to, which have their own privacy practices.

3. Information we collect

Information you give us

When you fill in a form on the Site, book a call, request a free audit, or contact us via WhatsApp or email, we collect the details you provide, which may include:

• Your name;
• Your email address;
• Your phone or WhatsApp number;
• Your business or website details;
• Your business's approximate revenue range and any information you choose to share about your goals; and
• The content of any message or enquiry you send us.

Information we collect automatically

When you visit the Site, we and our service providers may automatically collect technical and usage information to help us understand traffic, improve the Site and prevent misuse, including:

• Device and browser data — device type, operating system, browser, screen and viewport size, language and time zone;
• Usage data — pages viewed, time on page, and how you arrived at and move through the Site;
• Marketing attribution data — referring URL, and campaign parameters such as UTM tags, Google Click ID (gclid) and Facebook Click ID (fbclid), where present; and
• Approximate location and network information derived from your IP address and connection.

We collect this technical metadata so we can respond to genuine enquiries, attribute marketing accurately, and protect against spam and fraudulent submissions. We do not use it to identify you beyond what is reasonably necessary for these purposes.

4. How we use your data

We use your personal data to:

• Respond to your enquiry and schedule and conduct your call, audit or walkthrough;
• Provide, operate and improve our services and the Site;
• Communicate with you about your enquiry or engagement, including by email, phone and WhatsApp;
• Send you relevant marketing updates where you have agreed to receive them (you can opt out at any time);
• Measure and improve our own marketing and understand which channels bring genuine interest; and
• Comply with our legal obligations and enforce our terms.

5. Consent & legal basis

We process your personal data on the basis of the consent you give us when you submit a form or contact us, and for the legitimate, connected purposes described above. By submitting a form on the Site, you consent to us contacting you about your enquiry and processing your data as set out in this policy. You can withdraw your consent at any time by emailing info@digistex4u.com; withdrawing consent will not affect processing already carried out.

6. Cookies & tracking

The Site uses cookies and similar technologies (including browser storage) to keep the Site working, remember your session, understand usage, and measure the performance of our marketing. Some of these may be set by third-party analytics or advertising services such as Google and Meta (Facebook/Instagram), where enabled. You can control or delete cookies through your browser settings; blocking some cookies may affect how parts of the Site function.

7. How we share your data

We do not sell your personal data. We share it only where necessary, with:

• Service providers (Data Processors) who help us run the Site and our business — for example our website hosting and infrastructure provider (Vercel), analytics providers, our CRM and email tools, and messaging platforms such as WhatsApp/Meta and Google — who process data on our behalf under appropriate safeguards;
• Professional advisers such as legal and accounting advisers, where reasonably required; and
• Authorities, where we are required to disclose data by law, regulation, or valid legal process.

8. Data retention

We keep your personal data only for as long as needed for the purposes described in this policy — typically for the duration of our discussions and any engagement, and thereafter for a reasonable period to meet legal, accounting or reporting requirements. When data is no longer needed, we delete or anonymise it.

9. Your rights

Subject to applicable law, including the DPDP Act, you have the right to:

• Access — request a summary of the personal data we hold about you and how we process it;
• Correction — request that we correct inaccurate or incomplete data;
• Erasure — request that we delete your personal data where it is no longer required;
• Withdraw consent — withdraw any consent you have given, at any time; and
• Grievance redressal — raise a concern about how we handle your data and have it addressed.

To exercise any of these rights, email us at info@digistex4u.com. We may need to verify your identity before acting on a request.

10. Data security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. International transfers

Some of our service providers may store or process data on servers located outside India. Where personal data is transferred internationally, we take steps to ensure it continues to be protected in line with this policy and applicable law.

12. Children

The Site and our services are intended for businesses and adults. We do not knowingly collect personal data from anyone under the age of 18. If you believe a child has provided us with personal data, please contact us and we will delete it.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically.

14. Contact & grievances

If you have any questions about this Privacy Policy, wish to exercise your rights, or want to raise a grievance about how we handle your personal data, please contact us:

Digistex4u
Chandigarh, India
Email: info@digistex4u.com
Phone / WhatsApp: +91 98728 37004